Customer Service
Thank you for visiting us at Otomix Online. We run specials from time to time, so get on our VIP customer list by emailing us at OTOMIX3@AOL.COM... FUN ...FASHION ...FITNESS.
Otomix Store Policy
1. We accept Visa, MasterCard, American Express, Discover, PayPal. Minimum credit card charge of $15.00. All prices on this website are shown in US Dollars.
2. Sales Tax All orders delivered to California or Nevada as well as states that are now charging internet tax will be charged that appropriate state sales tax.
Billing Terms & Conditions
We verify all billing information provided by our customers. Please enter your billing information correctly; otherwise, your order will be delayed for 48 to 72 hours. We only ship to the card holder’s billing address (Except if a P.O. Box) We reserve the right to cancel any order that is unable to be verified or process.
*PRICES ARE SUBJECT TO CHANGE WITHOUT NOTICE* Note: OUR WEBSITE IS NOT LINKED TO OUR INVENTORY. PLEASE EMAIL CUSTOMER SERVICE @ otomix3@aol.com TO CHECK AVAILABILITY.
Shipping Policy Shipping and Handling Charges All fees and charges will be calculated and displayed after you have entered your shipping information and selected your shipping method. In order for our system to display an accurate shipping fee, please be sure to enter the correct shipping method. Otherwise, your order will be delayed. Please review the details of your order and inform us of any mistakes so that we can expedite the processing of your order. FREE SHIPPING is not valid on International, Canada or Wholesale orders. Orders being shipped to PR, AK or HI must ship 2nd-day delivery and shipping rate will be adjusted accordingly to the 2nd-day shipping rate. A $6.00 additional fee will be added to Military orders.
Shipping Methods
Orders usually take 1 business day for processing (Excluding Weekends) ALL ORDERS WILL SHIP OUT FEDEX OR USPS AND WILL REQUIRE A SIGNATURE FOR ORDERS OVER $200.00 (NO EXCEPTIONS) 1. 2nd Day (2 business days for delivery)
2. Ground Shipping (5 to 7 business days for delivery)
3. USPS Priority Mail (for APO, FPO, VI, GU address)
4. International Shipping (Please read our International order policy) Important: We do not accept any customer's own shipping account (Federal Express, DHL/Airborne, UPS or any other company) for any order.
Shipping Terms & Conditions
All orders to be processed within approximately one BUSINESS day provided the items are in stock and there are no problems with the payment verification. Otomix.com does not guarantee same day shipping. Orders will not be processed on weekends and holidays. Orders placed on Friday after 12:00 noon PST will be processed on the Next Monday even air shipment, so Ground shipment will be more economical. In order to process your order smoothly, we strongly recommend you to use the same address for your shipping address and billing address. Otherwise, your order will be delayed for further verification.
Once a package is dropped off to our carrier for delivery, we will not have any control over the package; therefore, we can not make any guarantees after this point. In cases of errors or delays caused by the shipping carrier, we will help resolve the dispute at our best ability, yet we will not be held responsible or liable.
Otomix.com requires an adult signature on any package over $100.00 in value. To CANCEL or MODIFY your order, please contact us at (800) 701-7867 within 30 minutes from placing your order or email us at OTOMIX3@AOL.COM. - Monday - Friday
Please note: (1) We will not be able to cancel or modify your order after the order has been processed (normally 12 noon PST every day).
Return Policy
Returns prior to 15 days of invoice qualify for refund or exchange. Merchandise must have original box and tags.
Returns after 15 days are subject to approval and will be charged 30% restocking fee if APPROVED. All items accepted for return must be in the original condition, meaning brand new with tags. Footwear must be the original shoebox. There will be a 10% restocking fee for damaged shoe boxes. The customer is responsible for all shipping charges on returned merchandise. Shipping is Non-Refundable. Worn or washed items will not be accepted for return or exchange. No exceptions. Returned items with make-up, deodorant marks, stains, pet hair or traces of dirt will not be accepted for return or exchange. Items must be returned in resalable condition, with hang tags attached.
NOTE: WE CANNOT ACCEPT RETURNS FOR CLEARANCE ITEMS. Return Procedure
Before returning the package back to us for any reason, please request return merchandise authorization by emailing our customer service department @ otomix3@aol.com ( a representative will review your request within 24 hours and issue the RMA number per our return policy. They may refuse to issue RMA number is the request not following our return policy After customers get the RMA number, please marked outside of the packages obviously. Any package without RMA # will be refused.
International Order Policy A shipping quote will be e-mailed to you before processing your order.
You will be responsible for any duty/taxes/custom fees upon arrival of package.
We are not able to provide destination country tax and duty charge if occurred. Please check any restrictions, duties, taxes and any other fees which are collected from your country before you place the order. Otomix.com will NOT be responsible for any of the above Duties and Fees.
If the order arrives at your country and any of the followings occur:
1. The customer refuses to accept the package 2. Address is incorrect or undeliverable
The package will be returned to us and the shipping amount will not be refunded.
We DO NOT accept any customer's own shipping method (Federal Express, DHL/Airborne, UPS or any other company) for any order. Legal Information
General
This Website may include inaccuracies or typographical errors. Otomix.com and the third parties that provide content on this site may make improvements and/or changes in the products, services, programs, and prices described in this Website at any time without notice. Changes are periodically made to the Website. These Terms represent the entire understanding relating to the use of the Website and prevail over any prior or contemporaneous, conflicting or additional, communications. Otomix, Inc. can revise these Terms at any time without notice by updating this posting.
Otomix Trademarks / Logos / Images /Shoe Patents / Designs
Otomix.com, the Otomix logo, the original product images were taken by Otomix.com, and all Otomix.com-based trademarks are trademarks or registered properties of Otomix, Inc Worldwide and are protected by law. Unauthorized use of Otomix.com's Name, Images, Logos, and Trademarks or unauthorized copy of contents from this website without permission from Otomix, Inc in writing is in violation of U.S. and International copyright laws. Otomix, Inc will enforce all violations without exceptions.
Privacy Policy This privacy policy has been compiled to better serve those who are concerned with how their 'Personally Identifiable Information' (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.
What personal information do we collect from the people that visit our blog, website or app?
We do not collect information from visitors to our site. or other details to help you with your experience.
When do we collect information?
We collect information from you when you register on our site, place an order or enter information on our site.
How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
• To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested. • To improve our website in order to better serve you. • To allow us to better service you in responding to your customer service requests. • To quickly process your transactions. • To ask for ratings and reviews of services or products
How do we protect your information?
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
We use regular Malware Scanning.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.
All transactions are processed through a gateway provider and are not stored or processed on our servers.
Do we use 'cookies'?
Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
We use cookies to: • Help remember and process the items in the shopping cart. • Understand and save user's preferences for future visits.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since the browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies.
If you turn cookies off, some features will be disabled. It won't affect the user's experience that makes your site experience more efficient and may not function properly.
However, you will still be able to place orders.
Third-party disclosure
We do not sell, trade, or otherwise, transfer to outside parties your Personally Identifiable Information.
Third-party links
We do not include or offer third-party products or services on our website.
Google
Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en
We use Google AdSense Advertising on our website.
Google, as a third-party vendor, uses cookies to serve ads on our site. Google's use of the DART cookie enables it to serve ads to our users based on previous visits to our site and other sites on the Internet. Users may opt-out of the use of the DART cookie by visiting the Google Ad and Content Network Privacy Policy.
We have implemented the following: • Remarketing with Google AdSense
We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.
Opting out: Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt-out by visiting the Network Advertising Initiative Opt-Out page or by using the Google Analytics Opt-Out Browser Add-on.
California Online Privacy Protection Act
CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law's reach stretches well beyond California to require any person or company in the United States (and conceivably the world) that operates websites collecting Personally Identifiable Information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals or companies with whom it is being shared. - See more at http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf
According to CalOPPA, we agree to the following: Users can visit our site anonymously. Once this privacy policy is created, we will add a link to it on our homepage or as a minimum, on the first significant page after entering our website. Our Privacy Policy link includes the word 'Privacy' and can be easily be found on the page specified above.
You will be notified of any Privacy Policy changes: • On our Privacy Policy Page Can change your personal information: • By emailing us • By calling us
How does our site handle Do Not Track signals? We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
Does our site allow third-party behavioral tracking? It's also important to note that we do not allow third-party behavioral tracking
COPPA (Children Online Privacy Protection Act)
When it comes to the collection of personal information from children under the age of 13 years old, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States' consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online.
We do not specifically market to children under the age of 13 years old.
Fair Information Practices
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur: We will notify you via email • Within 1 business day
We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.
Otomix Store Policy
1. We accept Visa, MasterCard, American Express, Discover, PayPal. Minimum credit card charge of $15.00. All prices on this website are shown in US Dollars.
2. Sales Tax All orders delivered to California or Nevada as well as states that are now charging internet tax will be charged that appropriate state sales tax.
Billing Terms & Conditions
We verify all billing information provided by our customers. Please enter your billing information correctly; otherwise, your order will be delayed for 48 to 72 hours. We only ship to the card holder’s billing address (Except if a P.O. Box) We reserve the right to cancel any order that is unable to be verified or process.
*PRICES ARE SUBJECT TO CHANGE WITHOUT NOTICE* Note: OUR WEBSITE IS NOT LINKED TO OUR INVENTORY. PLEASE EMAIL CUSTOMER SERVICE @ otomix3@aol.com TO CHECK AVAILABILITY.
Shipping Policy Shipping and Handling Charges All fees and charges will be calculated and displayed after you have entered your shipping information and selected your shipping method. In order for our system to display an accurate shipping fee, please be sure to enter the correct shipping method. Otherwise, your order will be delayed. Please review the details of your order and inform us of any mistakes so that we can expedite the processing of your order. FREE SHIPPING is not valid on International, Canada or Wholesale orders. Orders being shipped to PR, AK or HI must ship 2nd-day delivery and shipping rate will be adjusted accordingly to the 2nd-day shipping rate. A $6.00 additional fee will be added to Military orders.
Shipping Methods
Orders usually take 1 business day for processing (Excluding Weekends) ALL ORDERS WILL SHIP OUT FEDEX OR USPS AND WILL REQUIRE A SIGNATURE FOR ORDERS OVER $200.00 (NO EXCEPTIONS) 1. 2nd Day (2 business days for delivery)
2. Ground Shipping (5 to 7 business days for delivery)
3. USPS Priority Mail (for APO, FPO, VI, GU address)
4. International Shipping (Please read our International order policy) Important: We do not accept any customer's own shipping account (Federal Express, DHL/Airborne, UPS or any other company) for any order.
Shipping Terms & Conditions
All orders to be processed within approximately one BUSINESS day provided the items are in stock and there are no problems with the payment verification. Otomix.com does not guarantee same day shipping. Orders will not be processed on weekends and holidays. Orders placed on Friday after 12:00 noon PST will be processed on the Next Monday even air shipment, so Ground shipment will be more economical. In order to process your order smoothly, we strongly recommend you to use the same address for your shipping address and billing address. Otherwise, your order will be delayed for further verification.
Once a package is dropped off to our carrier for delivery, we will not have any control over the package; therefore, we can not make any guarantees after this point. In cases of errors or delays caused by the shipping carrier, we will help resolve the dispute at our best ability, yet we will not be held responsible or liable.
Otomix.com requires an adult signature on any package over $100.00 in value. To CANCEL or MODIFY your order, please contact us at (800) 701-7867 within 30 minutes from placing your order or email us at OTOMIX3@AOL.COM. - Monday - Friday
Please note: (1) We will not be able to cancel or modify your order after the order has been processed (normally 12 noon PST every day).
Return Policy
Returns prior to 15 days of invoice qualify for refund or exchange. Merchandise must have original box and tags.
Returns after 15 days are subject to approval and will be charged 30% restocking fee if APPROVED. All items accepted for return must be in the original condition, meaning brand new with tags. Footwear must be the original shoebox. There will be a 10% restocking fee for damaged shoe boxes. The customer is responsible for all shipping charges on returned merchandise. Shipping is Non-Refundable. Worn or washed items will not be accepted for return or exchange. No exceptions. Returned items with make-up, deodorant marks, stains, pet hair or traces of dirt will not be accepted for return or exchange. Items must be returned in resalable condition, with hang tags attached.
NOTE: WE CANNOT ACCEPT RETURNS FOR CLEARANCE ITEMS. Return Procedure
Before returning the package back to us for any reason, please request return merchandise authorization by emailing our customer service department @ otomix3@aol.com ( a representative will review your request within 24 hours and issue the RMA number per our return policy. They may refuse to issue RMA number is the request not following our return policy After customers get the RMA number, please marked outside of the packages obviously. Any package without RMA # will be refused.
International Order Policy A shipping quote will be e-mailed to you before processing your order.
You will be responsible for any duty/taxes/custom fees upon arrival of package.
We are not able to provide destination country tax and duty charge if occurred. Please check any restrictions, duties, taxes and any other fees which are collected from your country before you place the order. Otomix.com will NOT be responsible for any of the above Duties and Fees.
If the order arrives at your country and any of the followings occur:
1. The customer refuses to accept the package 2. Address is incorrect or undeliverable
The package will be returned to us and the shipping amount will not be refunded.
We DO NOT accept any customer's own shipping method (Federal Express, DHL/Airborne, UPS or any other company) for any order. Legal Information
General
This Website may include inaccuracies or typographical errors. Otomix.com and the third parties that provide content on this site may make improvements and/or changes in the products, services, programs, and prices described in this Website at any time without notice. Changes are periodically made to the Website. These Terms represent the entire understanding relating to the use of the Website and prevail over any prior or contemporaneous, conflicting or additional, communications. Otomix, Inc. can revise these Terms at any time without notice by updating this posting.
Otomix Trademarks / Logos / Images /Shoe Patents / Designs
Otomix.com, the Otomix logo, the original product images were taken by Otomix.com, and all Otomix.com-based trademarks are trademarks or registered properties of Otomix, Inc Worldwide and are protected by law. Unauthorized use of Otomix.com's Name, Images, Logos, and Trademarks or unauthorized copy of contents from this website without permission from Otomix, Inc in writing is in violation of U.S. and International copyright laws. Otomix, Inc will enforce all violations without exceptions.
Privacy Policy This privacy policy has been compiled to better serve those who are concerned with how their 'Personally Identifiable Information' (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.
What personal information do we collect from the people that visit our blog, website or app?
We do not collect information from visitors to our site. or other details to help you with your experience.
When do we collect information?
We collect information from you when you register on our site, place an order or enter information on our site.
How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
• To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested. • To improve our website in order to better serve you. • To allow us to better service you in responding to your customer service requests. • To quickly process your transactions. • To ask for ratings and reviews of services or products
How do we protect your information?
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
We use regular Malware Scanning.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.
All transactions are processed through a gateway provider and are not stored or processed on our servers.
Do we use 'cookies'?
Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
We use cookies to: • Help remember and process the items in the shopping cart. • Understand and save user's preferences for future visits.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since the browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies.
If you turn cookies off, some features will be disabled. It won't affect the user's experience that makes your site experience more efficient and may not function properly.
However, you will still be able to place orders.
Third-party disclosure
We do not sell, trade, or otherwise, transfer to outside parties your Personally Identifiable Information.
Third-party links
We do not include or offer third-party products or services on our website.
Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en
We use Google AdSense Advertising on our website.
Google, as a third-party vendor, uses cookies to serve ads on our site. Google's use of the DART cookie enables it to serve ads to our users based on previous visits to our site and other sites on the Internet. Users may opt-out of the use of the DART cookie by visiting the Google Ad and Content Network Privacy Policy.
We have implemented the following: • Remarketing with Google AdSense
We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.
Opting out: Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt-out by visiting the Network Advertising Initiative Opt-Out page or by using the Google Analytics Opt-Out Browser Add-on.
California Online Privacy Protection Act
CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law's reach stretches well beyond California to require any person or company in the United States (and conceivably the world) that operates websites collecting Personally Identifiable Information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals or companies with whom it is being shared. - See more at http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf
According to CalOPPA, we agree to the following: Users can visit our site anonymously. Once this privacy policy is created, we will add a link to it on our homepage or as a minimum, on the first significant page after entering our website. Our Privacy Policy link includes the word 'Privacy' and can be easily be found on the page specified above.
You will be notified of any Privacy Policy changes: • On our Privacy Policy Page Can change your personal information: • By emailing us • By calling us
How does our site handle Do Not Track signals? We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
Does our site allow third-party behavioral tracking? It's also important to note that we do not allow third-party behavioral tracking
COPPA (Children Online Privacy Protection Act)
When it comes to the collection of personal information from children under the age of 13 years old, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States' consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online.
We do not specifically market to children under the age of 13 years old.
Fair Information Practices
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur: We will notify you via email • Within 1 business day
We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.
